Frequently Asked Questions | Setup Information and Manuals | Hardware Support
Payments should be made under the "Login" Section of our site, if you have lost or forgotten your username or password, please send an email to custserv@tenthcommunications.com
What is The Emergency 911 (E911) Cost Recovery Fee?
The Emergency 911 Cost Recovery Fee of $1.00 applies to each voice line in your account. This fee is used to recover costs directly associated with developing, implementing and maintaining a nationwide E911 in compliance with FCC regulations, 911 dialing and national 911 emergency call center.
What is The Universal Service Fund Fee?
The Universal Service Fund (USF) is a FCC program designed to ensure the availability of affordable telecommunications services to schools, libraries and rural healthcare facilities; it also serves to subsidize local service in high-cost areas and low-income households. In June 2006, the FCC required VoIP providers to contribute to the USF. For additional information on the USF, please visit www.fcc.gov
What are Regulatory Recovery Fee surcharges?
The Regulatory Recovery Fee is $2.50 per primary phone number. It is a fee that Aquarian Telecom charges its customers for but not limited to local number portability costs, CALEA compliance costs and other regulatory related fees and cost. The Regulatory Recovery Fee also includes similar cost incurred in foreign countries.
What is Voip (Voice Over Internet Protocol)
Transfer phone numbers to us..
We really do not recommend this as local phone companies can take as much as 45 days to transfer a phone number and you must keep your existing phone service and your new phone service (double pay) until the number transfer goes through.
If you wish to port a number to us, please print a copy of our letter of authorization, and mail it to us with a copy of your current phone bill.
| Manuals |
| Linksys SPA2102 Quick install guide | Download |
| Complete Voicemail Manual | Download |